WHO COLLECTS YOUR PERSONAL DATA AND WHO IS RESPONSIBLE FOR PROCESSING IT?
CLASH is a brand explored by the company DAMAGO – LDA., a company that is dedicated to the trade of perfumes and accessories, and that through CLASH has developed a concept that translates into a set of perfumery stores and some pieces for adults, manufactured with selected high quality materials. The handling of any personal data collected by CLASH is the responsibility of the company DAMAGO – LDA., a limited liability company, legal person no. 513000984, headquartered at Avenida Engenheiro Duarte Pacheco 19 – 5C, 1070-101 Lisboa.
HOW DO WE COLLECT YOUR PERSONAL DATA AND WHAT TYPE OF DATA DO WE COLLECT?
Please note that you are not obliged to provide CLASH with your personal data that it may request (you may, as such, exercise your right to object at all times), but if you choose not to do so, we may not be able to make our products or services available to you – namely, this may prevent the processing of your order or the provision of other services available on the website, such as the use of the Wish List -, or answer any questions you may have. CLASH can collect your personal data in different ways, namely when you subscribe to our newsletter, fill in your customer or supplier form, register an account to buy our products, make a purchase, request a return, communicate with our team customer service, make a reservation or request an arrangement. In these actions, we may request some of your personal data, such as your name, date of birth, billing address / address, district, country, email address, telephone number, tax identification number, credit card details. For the purposes of direct or online marketing, CLASH may also request other personal data, such as your gender. In order to provide our users with greater speed and personalization of the services provided by CLASH, you can use a “browser” feature called “cookies”, which will allow CLASH to customize its products, services and website according to your needs and interests, allowing you to streamline your future activities and your experience on the CLASH website. In this way, data related to the IP address, device ID, location data, computer and connection information such as browser type and version, time zone settings, types and versions of plug-ins used by the user, operating system and purchase history can be collected. During part of your navigation on the CLASH website, we may also use software tools to measure and collect information about the session, including page response times, download errors, duration of visits to certain pages, information regarding your interaction with them, and the methods used to get out of them. We may also collect technical information to help us identify your device for fraud prevention and diagnosis purposes. In addition, CLASH also processes your personal data through automated means. An automated decision is a decision made exclusively by automatic means, where no human is involved in the decision process involving your personal data. For example, CLASH processes your personal data using automated means only when necessary for entering data or performing a contract with you, or when you have given us your explicit consent. We will not make decisions based solely on automated decisions that have a significant impact on you. If we do, we will notify you and provide you with clear information about our decision to rely on automated processing to make our decisions and our legal basis for doing so. Certain categories of personal data, such as those that reveal racial or ethnic origin, political opinions, religious or philosophical beliefs, or union membership, genetic data, biometric data to unambiguously identify a person, health or sexual life or sexual orientation data are classified as “special categories of personal data” and benefit from additional protection under the terms of the General Data Protection Regulation (“ GDPR ”). CLASH limits as much as possible the circumstances in which it collects and processes these special categories of data, only doing so when it has given its consent to this.
FOR WHAT PURPOSES AND ON WHAT BASIS ARE YOUR PERSONAL DATA PROCESSED?
Your personal data is collected and processed within the scope of the services provided by CLASH on its website and its network of stores. In particular, we collect and process your personal data to:
Process your payments, if you purchase our products, to allow you to access the status of your order, deal with your questions and requests, and evaluate and deal with any complaints;
To process and respond to your requests or to contact you to answer your questions and / or requests;
To develop and improve our products, services, communication methods and the functionality of our websites;
For the purposes of contests or promotions in which you have participated;
To communicate information to you via email, SMS and other equivalent forms of electronic communication, and to manage your registration and / or subscription to our newsletter or other communications;
To manage our daily business needs regarding your participation in our contests, sweepstakes or promotional activities;
To authenticate the identity of individuals who contact us by telephone, electronic or other means;
For information and quality assurance purposes;
To understand and assess consumers’ interests, desires, and changing needs, to improve our website, our current products and services, and / or to develop new products and services; and
To provide you with personalized products and communications, as well as targeted advertising and product recommendations.
When processing is necessary to conclude a contract with you or proceed with its execution (as will be the case with data processing for the purposes related to the processing of an order);
When treatment is necessary to comply with the legal obligations to which CLASH is subject;
When processing is necessary to achieve a legitimate interest pursued by CLASH, which does not jeopardize its fundamental interests, rights and freedoms that require the protection of personal data – this legal basis will only be used where there is no less intrusive way of dealing your personal data. We can assure you that if the legitimate interest is used as a reason to process your personal data, we will keep a record of that action and you will have the right to request that information;
When treatment is necessary for the purposes of declaring, exercising or defending a right in a judicial proceeding.
If the user provides CLASH personal data of third parties without their consent, they will be solely responsible for any illegal and improper use of such data.
HOW DO WE KEEP YOUR PERSONAL DATA SAFE?
CLASH takes all possible measures to ensure the confidentiality and security of your personal data, carrying out all efforts and security measures to protect your personal data from misuse, interference, loss, unauthorized access, modification or disclosure. In particular, the entire selection and payment method to be used and the introduction of the data inherent to the payment process for your orders is duly protected, with all information encrypted and managed with advanced security tools. Our measures include the implementation of appropriate access controls, to ensure that we encrypt, pseudonymise and anonymize personal data whenever possible. Access to your personal data is only allowed under the terms already described above, always depending on the actual need for your knowledge, and subject to strict contractual confidentiality obligations when processed by third parties. Although data transmission over the internet or website cannot guarantee total security against intrusions, CLASH and its service providers provide the best efforts to implement and maintain physical, electronic and procedural security measures designed to protect your personal data in compliance with applicable data protection requirements.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
CLASH will retain your data only for as long as is necessary for the purpose for which it was collected. In the case of personal data collected in the context of sales without registration, online sales, and shipment of orders, we will keep the data related to your purchase, so that we can comply with the specific contract you entered into, after which we will keep your personal data for a period of ten (10) years, so that we can deal with or respond to any complaints, questions or concerns regarding the purchase. Likewise, in cases of direct and online marketing and arrangements and reservations, we will keep your personal data for a period of 2 (two) years after inactivity, in order to continue to improve your experience with us, respond to any complaints, questions or concerns related to the contracted services and for any reasons that justify it, namely the execution of a contract with you, always taking into account your best interests. We keep the identifiable data that we collect directly for specific purposes, for the minimum possible time, after which we will take steps to permanently delete it. CLASH takes all possible measures to ensure the confidentiality and security of your personal data, carrying out all efforts and security measures to protect your personal data from misuse, interference, loss, unauthorized access, modification or disclosure.
WHO IS YOUR DATA SHARED WITH?
INTERNATIONAL DATA TRANSFERS
WHAT ARE YOUR RIGHTS?
CLASH CONTACT DETAILS